Ufone Helpline and Customer Care

Now, link all your mobile connections to a single My Ufone Account. Choose your preferred username and experience complete management of all your mobile connections through a unified interface.  033-11-333-100 [email protected].

Our Office Locations

Select from a variety of Ufone office locations across the country to maintain your connection with your preferred cellular provider in Pakistan.

Our Office Updates

In light of the current situation in the country due to the Coronavirus, please be aware that a few PTCL Ufone Service Centers may be temporarily closed. However, the majority of PTCL Ufone helpline and Customer Care Centers are operational and available to assist you. To prevent any inconvenience, kindly dial 333 from your Ufone number to confirm the precise status and office hours before planning your visit.

Choose an Office

  • Ufone helpline and Customer Care ( PTCL Center Addresses )
  • Select a City:
  • Service Center Locator 

To ensure a smooth visit, we kindly request that you call Ufone helpline and Customer care 333 from your Ufone number to verify the current status before heading to our office.

Ufone Helpline and Customer Care desired location

Kot Momin Bhatti And RAJPOOT Telecom Fawara Chowk Opp. Allied Bank Tehsil Kot Momin District Sargodha Details: Monday to Saturday Timing: 9:00 AM to 6:00 PM

Friday Break Timing: 1:00 PM to 2:30 PM

Mingora AL MADINA TELECOM Ufone Franchise, Continental Plaza, Saidu Road, Makan Bagh, Mingora, Swat Details: Monday to Saturday Timing: 9:00 AM to 7:00 PM

Friday Break Timing: 1:00 PM to 2:30 PM

Pind Dadan Khan Hammad & Co Near MCB Shalimar Chowk.

Introducing the Self Service Booth

Ufone 4G is revolutionizing the Ufone helpline and customer care experience with the introduction of the Self Service Booth, an innovative industry-first solution designed to enhance customer convenience.

Listening to Your Feedback

To gain a deeper understanding of your expectations and requirements, we value your feedback regarding any observations you may have.

Interactive Voice Response (IVR) and USSD Navigation

For #336# USSD Flow.

Postpay Menu

  • Postpay Account Details Menu
  • Postpay Self Service Menu
  • Postpay New Promotions Menu
  • Postpay VAS Menu
  • Postpay Procedures Menu
  • Postpay International Roaming (IR) Menu
  • Postpay 3G Information
  • Postpay Complaint History

Prepaid Menu

  • Prepaid Account Details Menu
  • Prepaid Self Service Menu
  • Prepaid New Promotions Menu
  • Prepaid VAS Menu
  • Prepaid Procedures Menu
  • Prepaid International Roaming (IR) Menu
  • Prepaid 3G Information

Switch to Ufone 4G with Ease

We strive to make it as effortless as possible for you to select Ufone as your preferred mobile network. Over time, we’ve consistently expanded and enhanced the avenues for you to join the Ufone family. To make this process even more convenient, we’ve introduced an online Port-in procedure, ensuring complete ease of access.

Please complete the form below for an Online Mobile Number Portability (MNP) Request.

Fields marked with an asterisk (*) are mandatory.

  • Step 1: Mobile #:
  • Step 2: Full Name:
  • Step 3: Other Contact #:
  • Step 4: Send a message with ‘MNP’ to 667. You will receive the following information in response: Mobile Number, Name, CNIC & SIM Number.
  • Step 5: Forward the received SMS to 76333 to finalize your MNP request.

By proceeding, the customer agrees, acknowledges, and commits to retaining ownership of the newly purchased connection/SIM for a minimum of sixty (60) days from the date of purchase and activation. Any requests to discontinue the connection/SIM within this 60-day period will not be entertained or accepted by Ufone.

Purchase a USIM

Ufone helpline and customer care is offering now the option to select and reserve one or more preferred numbers from a pool of 2,000,000 available numbers and make them exclusively yours.

WhatsApp Self Service

Ufone helpline simply send a ‘Hi’ to (0331-1333100) from your Ufone number to initiate our WhatsApp Automated Helpline. This feature offers the convenience of checking your bills, remaining balance, and available resources. It also simplifies the process of subscribing to your preferred Ufone packages, data bundles, UPower, Super Card, and much more.

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